Frequently Asked Questions
to Gun Cabinet Home
- Subsidized Shipping
- We'll pay the first $100 dollars of your common carrier freight cost.
This covers ALL the freight cost on 75% of locations we ship to in the lower
48 states. In the event your freight cost is higher we'll bill you the
difference, always with notice. We won't bill you without your
consent, if you don't consent we'll refund your money. Most smaller
items #305, #840, #94, #803, #845 still include free FedEx Ground Shipping.
- Holiday Shipping
- Cabinet orders shipped by Thursday December 14th without modifications
(installed lighting, custom finishes and glass changes) will be shipped to
arrive before Christmas. Many cabinets ordered after Dec. 14th will still
arrive before Christmas, however we DO NOT GUARANTEE there arrival
for orders received after December 14th. We will make every effort to ship
all orders in a timely fashion. We will continue to ship orders received
after Dec. 15th and many will arrive before Christmas. We have no expedited
delivery on items weighing over 80 lbs. Telephones are answered 8:00-6:00
central time Monday - Saturday. Scout Products offices are closed December
We have great service from the trucking companies we deal with. However,
sometimes shipping damage can occur. It is extremely important to OPEN and inspect
for damage, if you find damage, REFUSE DELIVERY. Holes, dents, tears, etc. should
be noted on the form the driver gives you to sign. These
notations will allow us to make a claim for shipping damage on your behalf.
Failure to do so makes it extremely difficult to make a claim. If there is
shipping damage and you have noted it on the delivery form, you can email us
or call our Customer Service Department at 1-800-543-5390 or fax us at
1-417-673-3642. We will take care of all of the necessary arrangements to
have the problem resolved. Remember
please REFUSE delivery of damaged freight by writing "refused
for freight damage" on the freight bill. Then call us for
a replacement or refund.
We are unable to guarantee our quality and standards of service on items
shipped outside the continental United States. The high cost of shipping
to Alaska, Hawaii, and Canada plus the increased likelihood of damage during the
lengthy trip make shipping impossible.
- Return Policy
- Inspect and refuse delivery of any damaged product. We gladly replace freight damaged goods but it is the customers great
and sometimes difficult responsibly to spot freight damage . The product
and packaging leaves in perfect condition, make written note of ANYTHING
that is not in perfect condition, packaging or contents on arrival. Refuse
delivery of obviously damaged freight by writing refused for freight
damage. Also make written notes of any of the following signs of MISS HANDLING
even if you don't see actual damage (rub marks, slide marks, holes, rips,
dents, rounded corners, wet packaging etc). As long as we have note on the
freight bill we can help. All returns incur a 25% restocking fee, So if you sign for the products
without written exception notes (damage notes, refusal) it can only be
returned for a 25% restock fee plus the cost of the return freight. Freight can only be picked up
from the address to which it was originally delivered to and must be in the
original packaging (including pallets). No Returns on Custom Work.
- Inside Delivery & Lift-gate Delivery
- ANY EXTRA DELIVERY SERVICE MUST BE PREPAID. Examples of extra
charges that must be prepaid: Inside delivery or Lift gate delivery.
Any charges in excess of the standard "curbside delivery" will be charged
back to the customer. For example if you request the driver help bring
the item inside you will be charged back for the cost of the service at
least $85.00. Items weighing over 50 lbs will be shipped common carrier to your
curbside. Any additional special services like "inside delivery"
should be requested and paid for at the time of order, otherwise
you'll pay the undiscounted price direct to the freight carrier. Smaller
items will be shipped via Federal Express or the United States Post
Office. Common carrier cabinets will be delivered to your curbside
(where available) and
removed from the truck by the driver. Special arrangements can be made
for delivery inside the home for an extra fee usually at least
$85.00. Sorry we cannot ship to Hawaii, Alaska and Canada.
- The carrier calls you
to schedule delivery when the cabinet arrives at the delivering terminal
usually within 5-10 business days. An adult signature will be required
upon delivery to verify receipt of the cabinet in good
condition. Please inspect the cabinet for damage when it
- Finish Color
- Cabinets ship as pictured on the website. Due to differences in
computer monitor manufacture and individual settings on the monitors like
color and brightness settings we can't guarantee the cabinet you receive will
be an exact match to what you see on your computer monitor. Differences
are possible in what you see and what you may print out on your computer
printer. For the vast majority of people they find the online gun
cabinet photos true to life. We can make a
representative finish sample that we can ship to your home to validate the color you would
receive. There is a small charge of $7.99 for priority shipping. Finish
samples are highly recommended for custom work because colors can vary under
differnent conditions. Printers and Monitor setting vary,
a sample is the best way to see the actual color.
We update frequently the photographs and the available cabinets however there
are times when the photo may differ slightly from the cabinets shipped.
- Replacement Keys
- In most cases we have replacement keys for our Gun Cabinets and Display
Furniture. We will ship one set of replacement keys for $20.00 in
the event you lose your keys. In the unlikely event we don't have
replacement keys we may elect to send you a new lock. If we don't have
a replacement key or we are sending a second set you may be charged a
- Glass Change / Silk-screens
- The silkscreen is very durable. One can use non-ammonia window cleaner or
a clean damp rag on the
artwork which is always on the inside of the door. However we advise
you not to soak the inside artwork or to allow the cleaner to sit on the
glass for long periods as it may weaken the bond.
We can change the glass in your cabinet to a different silk screen or plain
tempered glass for $40.00. The cabinet are stored in a warehouse seven
miles from the factory. The reason for the charge is the cabinets
are returned to the factory opened, the glass changed, , inspected and re-boxed
and finally shipped. We switch the glass etch off one cabinet to another
as long as the glass sizes are the same. Most of the door sizes are
standardized so usually you can have the glass off one eight gun cabinet
installed on another eight gun cabinet.
- Custom Work and Custom Gun Cabinets
- Custom work built to customer specifications is not returnable, no
exceptions. We can install a custom cut and stained 1/4" plywood to replace the
door glass starting at $55.00. Most glass doors can be replaced with
solid wood raised panel doors starting at $100.00. Plain glass can be installed or switched with
another cabinet if available for $45.00. Since 2007 most of
are larger pine cabinets come STANDARD with a plywood back.
We are now taking orders for custom gun display cabinets.
Lead times on custom work once the scope and design are finalized run 4-6
weeks. Please call to discuss your gun cabinet needs and we will build
it for you. Since custom cabinets are built to the customers
specifiation there are no returns after delivery is accepted. 1-800-543-5390
- Unfinished & Non Standard Finishes
- We get many requests for stain colors different from what
we have in stock. The majority of our cabinets are stained one color
when built, then immediately boxed for shipping. We are beginning to offer limited quantities of custom finished gun cabinet.
Some examples can be seen online at
www.guncabinet.net . Prices for most custom colors begin at $75 and
go up and are non-refundable. We also offer
most of our popular models unfinished. Inventory is limited and
changes frequently so please call for availability.
- Extra Packaging
- We build a wood crate out of 3” wide x ¾”
thick wood slats around the existing heavy double wall corrugated carton.
This helps bump damage from the other freight as it travels. The cabinets
are packaged in cartons with foam corners. The other option for
additional shipping protection and may be even more helpful, we strap with
steel banding the carton to a pallet, if it stays on the pallet the duration
of the trip (which doesn’t always happen). It prevents the other freight
from getting close enough to damage our shipment and prevents tipping damage
as well which is a potential problem. If our gun cabinets tip over and fall
while in the carton, the carton doesn’t look damaged and the cabinet and
glass are ok, but what happens is the hinges may be bent slightly preventing
proper closure of the door. Those are the options and reason for using
either our wood crate and palletized carton options for Scout Products gun
- Factory Seconds
- Factory seconds are cabinets that have
slight cosmetic or blemish problems. In ALL CASES the cabinets are
completely functional. There are various reasons for cabinets ending up as
seconds. For example some seconds can include damaged cabinets that we have
repaired or where two adjacent parts don't take stain the same resulting in
a slightly mismatched colors. So while perfectly functional, some cosmetic
imperfections or repairs are visible on close inspection. Often times our
repairs are so good the reason for the cabinet being a second difficult to
spot. Since the cabinets are not perfect we offer them at a significant
discount but let the customer know that they are not our first quality.
Second quality cabinets availability are limited and do change so please
call for a current update.
805 E. Fountain Rd. * Webb City, Mo 64870
Phone 800-543-5390 * Fax 417-673-3642
Gun Cabinets and Gun Racks by Scout Products LLC